30-Day Returns

We accept eligible returns within 30 days from the date of delivery.

To be eligible for a return, the item must be unused and returned in its original condition and packaging.

How to Request a Return

Please contact our support team before sending any item back.

Email: support@olyveri.shop

Phone: +44 7848 460509

Please include your order number and a brief explanation of the reason for the return.

Refunds

Once your return has been received and approved, we will process your refund within 5 business days.

Refunds are issued to the original payment method used for the order.

Exchanges

Exchanges are available for items that arrive defective or damaged. Please contact us as soon as possible so we can assist you.

Return Shipping

Unless the item is defective, damaged, or otherwise covered by applicable consumer rights, return shipping costs are the responsibility of the customer.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide photographs of the item and packaging where possible.

Manufacturer Warranty

Selected products may include a manufacturer warranty. Where applicable, the warranty period and conditions will be stated on the relevant product page or documentation.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. We will do our best to process cancellation requests before the order has been dispatched.

Non-Returnable Items

Some products may not be eligible for return, including:

• Gift cards.
• Downloadable software products.
• Perishable goods.
• Custom or personalised products.
• Personal care products.
• Health and wellness products where applicable.

Any product-specific return restrictions will be communicated on the relevant product page.