Order Processing

Orders are normally processed within 2–3 business days.

Orders are processed Monday through Friday, excluding public holidays.

Standard Delivery

Standard delivery is free.

Estimated delivery time within the UK is 1–2 business days after processing.

Delivery times are estimates and may vary depending on the destination, courier, weather, and other circumstances outside our control.

Tracking

When tracking is available, you will receive a tracking link by email once your order has been dispatched.

Tracking information may take up to 24 hours to become active.

International Shipping

We may ship to selected international destinations.

International delivery times may vary depending on the destination and courier service.

Customers are responsible for any applicable customs duties, taxes, or import charges imposed by their country.

Lost or Stolen Packages

If tracking confirms that a package has been delivered but you cannot locate it, please first check with household members, neighbours, and the delivery location.

If the package remains missing, please contact us so we can assist where possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Photographs of the damaged item and packaging may be requested to help us investigate the issue.

Change of Delivery Address

If you need to change your delivery address, contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once an order has been dispatched.